The Terms and Conditions (T&C) described below constitute an electronic contract, enforceable as per provisions of the Information Technology Act, 2000 and Rules made there under, as amended from time to time. Please note that the T&C will not require any signature for acceptance and enforceability. We encourage our esteemed customers to read these terms fully before purchasing any products from our website or mobile apps.
The Customer agrees to these T&C by accessing this Website/App. All commercial/contractual terms are offered by and agreed to between Customers and Online Grocery Wala(OGW) alone.
OGW may include additional or conflicting terms and conditions of sale in the product listing or product description as made available on the website/app. If there is any conflict between the T&C and the additional terms of sale, the additional terms of sale shall take precedence to the extent of such conflict and in relation to that sale.
OGW may at any time modify the Terms and Conditions for use of the Website/App without any prior notification to the customers. If a customer does not agree with the T&C he/she is advised not to buy or attempt to buy any product listed on the Website. However, if the customer continues to use the service he/she shall be deemed to have agreed to accept and abide by the modified Terms & Conditions of Use of this Website/App.
Services associated with the Website/App would be available to only select geographies in India as solely determined by OGW. Persons who are "incompetent to contract" within the meaning of the Indian Contract Act, 1872 as detailed in the Privacy Policy are not eligible to use the Website/App. OGW shall not be held directly or indirectly liable for any damages arising from the customer’s or any 3rd party’s misuse or violation of the Terms & Conditions of the OGW site and mobile apps, and any other related policies associated with the Website/App.
OGW expressly reserves all intellectual property rights in all text, programs, products, processes, technology, content and other materials, which appear on this Website and mobile apps. Access to this Website/App does not confer and shall not be considered as conferring upon anyone any license under any of OGW’s or any third party's intellectual property rights.
OGW hereby allows the Customer to only access the website/app for personal use and not to download or modify any portion of it. This website/app or any portion of this Website/app may not be reproduced, duplicated, copied, sold, resold, visited, or otherwise exploited for any commercial purpose without the express written consent of OGW.
All reviews, comments, feedback, postcards, suggestions, ideas, and other submissions disclosed, submitted or offered to the Website/App on or by this Site or otherwise disclosed, submitted or offered in connection with the use of this Website/App (collectively, the "Feedback") shall be and remain the property of OGW. Such disclosure, submission or offer of any Feedback on the Website/App shall constitute an assignment to OGW of all worldwide rights, titles and interests in all copyrights and other intellectual properties in the Feedback by the Users.
OGW does not make any Representation or Warranty as to specifics (such as Product claims, manufacturer’s product liability, etc.) of the Products proposed to be sold or offered to be sold or purchased on the Website/App.
With respect to the sale of Product by OGW to the Customer, OGW hereby represents and warrants to the Customer that:
• OGW has the right to sell the Products to the Customer through the Website/App;
• Customer shall have and enjoy quiet possession of the Products on completion of sale;
• Products shall be free from any charge or encumbrance in favour of third party;
• Customer shall be entitled to all the warranties and other collaterals applicable to the Product or as generally made available by the manufacturer or brand owner of the Product;
• OGW has made every effort to display the Products that appear on the Website/App as accurately as possible. However, any deviance in appearance in actual product cannot be held against OGW.
The Customer hereby represents and warrants to OGW:
• That the Customer is accessing the Website/App and transacting at his/her sole risk and is using his/her best informed and prudent judgment before entering into any transaction through this Website/App.
• Customer will use the Website/App for lawful purposes only and comply with all applicable laws and regulations while using and transacting on the Website/App.
• Customer will provide authentic and true information in all instances where such information is requested by OGW. OGW reserves the right to confirm and validate the information and other details provided by the customer at any point of time.
• If upon confirmation the Customer’s details are found not to be true (wholly or partly), OGW has the right in its sole discretion to reject the registration and debar such customer from accessing the Website/App without prior intimation whatsoever.
• The address at which delivery of the product ordered by the Customer is to be made will be correct and proper in all respects. Customer is completely responsible and liable for the correctness of delivery address details in this regard.
OGW currently offer two home delivery for purchases made on website/app.
Please note that for all home deliveries, OGW will charge a delivery fee. This delivery fee will be added to the billed amount at the time of checkout, while placing the order online.
• In case there is a delay in delivering the order to customers – either due to OGW’s own internal reasons or due to customer’s unavailability – OGW is not obligated to compensate the customers for the inconvenience. Customers are liable to pay the entire amount of the order before or at the time of delivery.
• For Cash On Delivery customers who choose to pay by a credit/debit card at the time of delivery, OGW will make its best efforts to receive the order amount through a card swipe machine. However, in the event the machine doesn’t work, or machine isn’t available, customers are required to make the payment by cash. Customers agree to not delay payment or seek further time to make the payment once the order is delivered.
• OGW reserves the sole right to compensate the customers for any inconvenience caused. A decision to compensate customers for any inconvenience is at the sole discretion of OGW and could happen only through digital payments. Any compensation paid by OGW will be a separate transaction done through digital payment transfer. Customers cannot deduct any agreed compensation amount from the order amount.
• Customer agrees to pay the entire order amount (net of any returned items) in full at or before the time of delivery. Exceptions cannot be made in any circumstances.
The typical time that is required to process order is 24-48 hours from receiving the order online. There is no guaranteed dispatch time and any information about the dispatch time is estimate only and should not be relied upon as such. Therefore, time is not the essence of the bi-partite contract between the Customer and OGW for purchase and sale of Product through the Website/App.
If you believe that the products you ordered are not in good condition, or if the packaging is tampered with or damaged, please refuse to take delivery of the package. In case you find an issue with the product after accepting delivery, you may raise a return request through our customer support and seek recourse as per the terms of refund policy.
OGW will make its best efforts to service all customer orders accurately and on time. However, if in certain pressing situations (including force majeure), we are unable to fulfill an order we will not recompense the customer for the delay or the non-delivery of the orders.
Payment: The Product shall not be delivered to the Customer unless the Customer makes the payment of the purchase of Product. In making available any of the payment methods on the Website/App, OGW will not be responsible or assume any liability, whatsoever in respect of any loss or damage arising directly or indirectly because of:
1. Lack of authorization for any transaction/s, or
2. Exceeding the preset limit offered by participating banks, or
3. Any payment failure arising out of the transaction, or
4. Decline of transaction for any other reason/s
The Customer understands and agrees that the offer for sale of the Product by OGW is not an absolute or an unconditional offer. Such offer to sale by OGW is subject to repudiation by OGW at any time before the delivery of the Product to the Customer, without any obligation to assign or provide any reason for such repudiation, and without any consent from the Customer, and without any liability or any obligation towards the Customer.
In case the Customer has availed any benefit in relation to the Product for which the order has been cancelled by the Customer, he/she agrees and authorizes OGW to recover such benefits from the Customer or set-off the same from any refunds to the Customer.
Return and Refund of Products: Product related complaints for refund or replacement are subject to Refund and Return Policy available at Return Policy. Customer and OGW unconditionally agree that they are governed by the Return Policy.
The return process of a Product may be subject to additional terms depending on the nature and category of the Product. Any such additional terms may be specified on the Website/App or be intimated by OGW at the time of purchase of the Product.
By agreeing to these terms and conditions you agree that in case of any dispute you will be governed by the laws of India without reference to conflict of laws principles and exclusive jurisdiction lies with the court of Kota,Rajasthan.
OGW shall not be liable for any special, incidental, direct or consequential damages in connection to terms of use, even if the concerned user has informed in advance about the possibility of damages.
OGW may deny customers access to the site/app at any time and may do so immediately without notice. Such denial of access will be without any liability to OGW.
All the products listed on the Website/App will be sold at MRP unless otherwise specified. The prices mentioned at the time of ordering will be the prices charged on the date of the delivery. All prices are inclusive of GST unless stated otherwise.
All the products listed on the Website/App will be sold at MRP unless otherwise specified. The prices mentioned at the time of ordering will be the prices charged on the date of the delivery. All prices are inclusive of GST unless stated otherwise.
All the products listed on the Website/App will be sold at MRP unless otherwise specified. The prices mentioned at the time of ordering will be the prices charged on the date of the delivery. All prices are inclusive of GST unless stated otherwise.
If any wrong product is delivered or in case of any product related complaints, you can contact our Whatsapp Customer Care within 24-48 hours of the order delivery. We will be happy to resolve the issue.
Please Note:
In the event of any quality related complaint about a product, the customer should contact the Online Grocery Wala.
Online Grocery Wala(OGW) shall not be held liable either directly or indirectly for the quality of any Product. Products covered under Manufacturer’s warranty/guarantee cannot be returned to OGW, as the same is covered by the after-sale service offered by the manufacturer of the Product. OGW will not be directly or indirectly liable for goods covered under the manufacturer’s warranty/guarantee.
In the event of any disputes in this regard, the same shall be referred to courts of competent jurisdiction at Kota,Rajasthan.
OGW reserves the right to alter or modify any of the terms and conditions of this Policy without assigning any reason or providing intimation whatsoever. OGW’s decision on the above would be final and the customer shall abide by the same unconditionally.
By accessing this website, you consent to the terms and conditions of the Policy.
We receive information from you when you register on our app/website, or fill out a form sharing your personal data. When ordering on our app/website, you may be requested to share your name, e-mail address or phone number. We appreciate that you care about how your information is used and secured at our end. We value the trust you place in us, and are committed to handling your data with the required level of confidentiality. We employ the highest standards for secure transactions and customer information privacy. Please read the following policy statement to learn more.
Scope of the Policy:
This Policy describes how we collect and use information that customers provide to us in connection with the creation, registration or administration of their respective accounts on the app/website, which we refer to as “User Information”. For example, User Information includes names, usernames, phone numbers, email addresses, addresses associated with a customer’s account.
Applicability of this Policy and Confidentiality:
This Policy applies to customers Account Information only. We do not sell, trade, or otherwise transfer to outside parties your personally identifiable information. This does not include trusted third parties who assist us in operating our website, conducting our business, or servicing you, so long as those parties agree to keep this information confidential.
We may release your information to comply with applicable law or to abide by any order from appropriate authority, enforce our site policies, or protect our interest if necessary. However, non-personal identifiable information may be provided, to other parties for marketing, advertising, or other uses as permitted by law.
How we use Account Information:
Any of the information we collect from you may be used in one of the following ways:
• To offer personalized and enhanced shopping experience on our website/app.
• To administer various promotions, surveys, or other site features.
• To send periodic updates and emails.
• To send you information and to respond to enquiries and other requests you may have.
Cookies:
A "cookie" is a small piece of information stored by a web server on a web browser so it can be later read back from that browser. Cookies are useful for enabling the browser to remember information specific to a given user. We place both permanent and temporary cookies in your computer's hard drive. The cookies do not contain any of your personally identifiable information. We use cookies to help us remember and process the items in your shopping cart, understand and save your preferences for future visits, keep track of advertisements and compile aggregate data about site traffic and site interaction so that we can offer better site experiences and tools in the future.
Minors Accessing the Website/App:
We shall not be held liable for any transactions done on the website by a minor representing that he/she is a major. Contracts entered by minors are void ab initio as per Indian law.
Amendment to the Policy:
We reserves the right to change the Policy to our business requirements. We will post those changes on this site/app as and when modified. Do frequent this website/app to access the updated Privacy Policy as modified from time to time.
Consent:
By accessing our website/app, you consent to the terms and conditions of the policy.